We’ll be performing maintenance on several of our servers today as we roll out new changes that will make the site run smoother and to ensure we avoid any hiccups in the future. Some users’ files will be temporarily unavailable during this time, but we’ll be keeping that to an absolute minimum. Furthermore, all premium users will enjoy uninterrupted service, as this maintenance will not effect those files. As always, please drop us a line at our support email with any questions, and we apologize for any inconvenience.

The site was unavailable for roughly 45 minutes this evening due to an issue at our data center. While absolutely no files were lost during this time, some of your files may be unavailable for the next hour or so as we work on getting all servers back online. We’ll update this post as soon as there’s more information.

Update 9:30 pm EST:  And we’re back. Please contact us (support@divshare.com) if you experience any problems from here on out and we’ll look into them immediately. We apologize for any inconvenience, and are working to ensure this doesn’t happen in the future.

We are planning some maintenance on a number of our storage servers for Sunday, June 29 through Tuesday, July 1, which will cause intermittent downtime for some DivShare files. We’ll keep this as brief as possible and let you know specific downtime schedules as we have them. Sorry for the inconvenience, and thanks for being a part of DivShare.

Update: Some files will be unavailable through the afternoon of July 3 — sorry for the inconvenience, and thanks for your patience so far.

Update,  8:30 PM ET: All files are now back online after our outages caused by security upgrades earlier today. We apologize for the extended downtime and the inconvenience caused by this security breach. Thanks again for being a part of the site, and please get in touch with us if you have any questions.

Dear DivShare members,

Late last night we were alerted of a security breach that allowed a malicious user to access our database, which included user e-mail addresses and other basic profile information. No financial information has been accessed by any unauthorized parties. We have taken extreme measures to secure the site in the last 12 hours and are currently in the process of rolling out new security precautions, which is why many files are currently unavailable. We apologize for this inconvenience and for the oversights that allowed this security breach to take place. We take the security of all data and files very seriously and are embarrassed and regretful that an intrusion was allowed to take place on our watch.

Please rest assured that no financial information whatsoever has been compromised. While we are not aware of what data has actually been accessed or copied, the database included user e-mail addresses and other data you may have saved to your profile, such as your first name. We are not aware of any files being accessed without permission, but we recommend that you change your account password and the passwords on any private folders as a security precaution.

We can’t apologize enough for allowing this breach to take place. We know how important security is for all our members and their files, and we are taking every precaution available to ensure that this doesn’t happen again. We ask for your patience as we bring all your files back online under the new security system in the coming hours, and we pledge to keep your files and user information under the tightest security possible from here on out.

Please don’t hesitate to contact support with any questions or concerns. Yours,

The DivShare Team

Thanks for using DivShare. We are currently rolling out new security settings, and unfortunately this process will disable access to most files for several hours this afternoon. We apologize for the inconvenience, and will have the site back up and running as soon as possible.

Several of our web servers will be showing a maintenance notice this morning as we roll out some new software across the site. We apologize for this inconvenience, and expect to have all servers back online by 10 AM EST.

This afternoon we’re taking our database servers offline for a short time to repair an issue that’s been causing slow load times and timeouts since late last night. We apologize for the inconvenience, and will have everything back online as soon as possible. Thanks for using DivShare!

Update: All set!

We’re experiencing some problems with part of the network at our datacenter, which is causing the site to load slowly (or time out) for some users. We apologize for the inconvenience and are working on resolving the problem — we’ll have everything back to normal as soon as possible.

Update: Maintenance complete!

The site will be offline for a few minutes during the 5 p.m. ET hour as we do some maintenance on one of our database servers. We are expecting no more than 30 minutes of downtime, and perhaps significantly less. Sorry for the inconvenience, and thanks for being a part of DivShare.