Archive for January, 2008

Testing on Apollo server

Wednesday, January 30th, 2008

5 ET: All set on the overall site issues. We will be bringing the server back online in the next few minutes.

4:30 ET: Unfortunately, some of the work we’re doing on the Apollo server appears to have stalled many of our main web servers, which means the site may be inaccessible at this time. We’re working on fixing the issue, and everything will be back online soon. Very sorry for this inconvenience.

4 PM ET: We’re replacing some hardware in the Apollo server now, so it will be offline for about 30 minutes.

We’re rolling out some new scripts on the apollo.divshare.com download server, so you may see periodic downtime for the files hosted there throughout the day. We’ll do our best to keep it minimal and have everything back online as soon as possible.

Brief downtime as we change our database configuration

Monday, January 28th, 2008

10:30 PM ET: We’re all set, and now taking advantage of a speedier database setup. Enjoy!

8:50 PM ET: The upgrade is taking a bit longer than we expected, but we’re now in the home stretch. Sorry for the additional downtime.

We’re adding a new database server to our network, and to do so we’ll need to take our current database offline for a few minutes this afternoon. This will cause the site to be unavailable for a short time. During the outage you should see a friendly “We’ll be right back” message, but you may experience some page load timeouts as well. We apologize for the inconvenience and will have the servers back up as soon as possible.

Testing on s15 download server

Monday, January 28th, 2008

Update, 4:30 ET: All done, with no downtime!

We’re testing some new download software on s15.divshare.com, so you may experience very brief outages while downloading files from this server today. We don’t expect any extended downtime, and will have everything fully tested and active as soon as possible.

Upload2 temporarily offline

Sunday, January 27th, 2008

1 PM, Jan. 29: We have pinpointed and repaired the issue on our second upload server, and it’s now back online. Please let us know if you run into any problems.

Update, Midnight ET: We are experiencing upload errors again on this server, so we’re taking it offline for further investigation. You’ll still be able to upload to our other servers, so you should not notice any outages or downtime.

Update, 7 ET: This upload server is now back online and fully functional. Please let us know if you run into any errors.

We’ve taken upload server 2 offline this afternoon after some users were experiencing problems uploading images. We’ll be working on this server today and should have it back online shortly. In the meantime, uploading can be done as usual from the upload page and will be processed by our other servers.

Slow page loads this morning

Friday, January 25th, 2008

We’re having some issues this morning with communication between our database server, web servers and load balancer, and this is causing pages to load slowly for many site users. We’re working on fixing the problem now and are bringing in a new database server this weekend to prevent this from becoming an issue again in the future. Sorry for the inconvenience — things should be back up to speed soon.

Inaccurate “file not found” messages

Thursday, January 24th, 2008

Around 4 ET today, some users may have noticed false “file not found” messages on some of their files. This error has been fixed and was only in effect for about 5 minutes. We apologize for the inconvenience.

Very brief outages on our storage servers

Tuesday, January 22nd, 2008

Update, 2:40 ET: All done!

We’re pushing a new version of our web server on our storage/download servers today, so you may experience very brief outages (seconds to minutes) as we roll out the new software on each server. Only one server will be down at a time, and the downtime will be very brief for each. Thanks for your patience, and sorry for the inconvenience.

Storage11 is temporarily offline

Monday, January 21st, 2008

Update, 4:30 ET: After another power supply replacement, the server is stable and all files are back online.

Update, 3 ET: Unfortunately we are still experiencing hardware problems on this server, and it is now temporarily offline again. We’re sorry for the continued problems and will have everything back to normal as soon as possible.

Update, 2:30 ET: All files are now back online after replacing the server’s power supply. Sorry again for the inconvenience.

As of 11:50 ET, we are experiencing power issues with the s11.divshare.com server. Files on this server will be temporarily unavailable as our staff at the datacenter looks into and resolves the issue. We apologize for the inconvenience.

A new upload server is now online

Friday, January 18th, 2008

We’ve just rolled out a new upload server — now that uploads are distributed across more servers, speeds should be faster all around. You won’t have to make any changes to use the new server. Enjoy!

Welcome to the Maintenance Blog

Friday, January 18th, 2008

One of the biggest priorities in the next phase of DivShare’s growth is to keep you 100% in the know when it comes to server upgrades, scheduled maintenance and unexpected downtime. We’re hard at work making the site as stable and reliable as possible — and if we do run into an issue, you’ll always be able to get up-to-the-minute details here. This blog is hosted off-site from the rest of DivShare.com, so it’ll always be here for you, even if there’s an issue at the main datacenter.

Feel free to subscribe to our RSS feed using the links in the sidebar, and remember the easy new URL — www.divshare.net. We’ll keep you fully updated as we continue to build our network of servers. Stay tuned!