Archive for February, 2008

Upload errors now resolved

Friday, February 22nd, 2008

This morning a number of users may have run into an error during uploading, such as “error accessing query string file,” due to a configuration error on our side. We’ve now fixed this problem, so you should be able to upload successfully again. Sorry for this inconvenience.

Downtime on s14 this morning

Thursday, February 21st, 2008

We experienced several hours of downtime on s14.divshare.com due to a software crash this morning, and we’ve just brought that server back online. All files are accessible again, and we apologize for the inconvenience.

Downtime on s08 due to power supply failure

Saturday, February 16th, 2008

Update: This server is now back online. We apologize for the extended downtime.

Update: Sorry for the extended downtime on this server. We are waiting for the completion of some more hardware replacements, and will have these files back online as soon as possible.

We had a problem with the power supply in our s08.divshare.com server overnight, causing several hours of downtime through the morning. Our staff at the datacenter has replaced the faulty hardware, and no data has been lost. The server should be back online in the next hour. We apologize for the inconvenience.

Today’s outage is now resolved

Tuesday, February 12th, 2008

Update, 5:30 ET: We’re very sorry for today’s downtime, which was caused by a scripting error that overloaded one of our database servers. We’ve fixed it now and have taken measures to prevent that this sort of error, which should have had relatively little effect on the site’s performance, does not cause such a long period of downtime ever again. Sorry again for the inconvenience, and let us know if you run into any further issues today.

Update, 3:44 ET: We’re very sorry for the continued issues. We’ve now brought all our database servers back into sync, and we expect the site to be running smoothly again in the next few minutes. Please let us know if you continue to have problems accessing any part of the site.

Update: The slowness / downtime is being caused by a problem with one of our database servers, and our staff is working on repairing that server now. In the meantime, we’ll keep the database offline so as not to cause further site timeouts.

We are experiencing a network outage, and our staff at the datacenter is working to pinpoint and resolve the problem now. We apologize for this inconvenience and will have more updates as soon as possible.

Maintenance on s06

Friday, February 8th, 2008

We’re working on some overnight maintenance on the s06 server, so the files hosted there will be offline tonight. We expect to have everything back online early Friday morning. We’re very sorry for the inconvenience.