Archive for the 'Downtime' Category

Testing on Apollo server

Wednesday, January 30th, 2008

5 ET: All set on the overall site issues. We will be bringing the server back online in the next few minutes.

4:30 ET: Unfortunately, some of the work we’re doing on the Apollo server appears to have stalled many of our main web servers, which means the site may be inaccessible at this time. We’re working on fixing the issue, and everything will be back online soon. Very sorry for this inconvenience.

4 PM ET: We’re replacing some hardware in the Apollo server now, so it will be offline for about 30 minutes.

We’re rolling out some new scripts on the apollo.divshare.com download server, so you may see periodic downtime for the files hosted there throughout the day. We’ll do our best to keep it minimal and have everything back online as soon as possible.

Brief downtime as we change our database configuration

Monday, January 28th, 2008

10:30 PM ET: We’re all set, and now taking advantage of a speedier database setup. Enjoy!

8:50 PM ET: The upgrade is taking a bit longer than we expected, but we’re now in the home stretch. Sorry for the additional downtime.

We’re adding a new database server to our network, and to do so we’ll need to take our current database offline for a few minutes this afternoon. This will cause the site to be unavailable for a short time. During the outage you should see a friendly “We’ll be right back” message, but you may experience some page load timeouts as well. We apologize for the inconvenience and will have the servers back up as soon as possible.

Very brief outages on our storage servers

Tuesday, January 22nd, 2008

Update, 2:40 ET: All done!

We’re pushing a new version of our web server on our storage/download servers today, so you may experience very brief outages (seconds to minutes) as we roll out the new software on each server. Only one server will be down at a time, and the downtime will be very brief for each. Thanks for your patience, and sorry for the inconvenience.

Storage11 is temporarily offline

Monday, January 21st, 2008

Update, 4:30 ET: After another power supply replacement, the server is stable and all files are back online.

Update, 3 ET: Unfortunately we are still experiencing hardware problems on this server, and it is now temporarily offline again. We’re sorry for the continued problems and will have everything back to normal as soon as possible.

Update, 2:30 ET: All files are now back online after replacing the server’s power supply. Sorry again for the inconvenience.

As of 11:50 ET, we are experiencing power issues with the s11.divshare.com server. Files on this server will be temporarily unavailable as our staff at the datacenter looks into and resolves the issue. We apologize for the inconvenience.